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Welcome to Craft2lance!

At Craft2lance, our topmost priority is to deliver the product to our valued customers at the earliest possible. We deliver almost all over India at no extra cost to customers.

Shipping Time:
Time taken to dispatch a product depends upon the type of the product and quantity. Large quantities generally take more than usual time which are conveyed to the customers once the order is confirmed.

General shipping time for products like Wall Decor, Wall Clocks, Wall Mirrors etc. are shipped within 1 working day. Tables, all kind of tables like center, console, side or dining are shipped with 3-5 working days. All types of planters are shipped within 3-5 working days.

Courier Partners:
We only work with reputed courier partners like Delhivery, Xpressbees etc. for domestic deliveries. For remote locations, any courier partner may be used depending upon the availability.

Delivery Time:
Our target is as soon as possible. However, depending upon the size of the product and delivery location, it varies from 5-7 working days from shipping. Tracking details are provided to customers once the product is shipped.

For customised and bulk orders, customers are requested to get in touch with us at WhatsApp (+919045015460). The above shipping terms are not applicable in these cases and customers are informed about it upfront.

How long would it take me to receive the refund of the returned product?
 
After the refund has been initiated by Craft2lance as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:

1. NEFT - 1 to 3 days post refund initiation
2. Online Refund – 7 to 10 days post refund initiation, depending on your bank partner

Please note, Craft2lance initiates the refund upon successful return pick up, and after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a Craft2lance warehouse. In case of any refund discrepancies; Craft2lance may at its sole discretion, request you to share with us a screenshot of your bank statement.

Return policy

RETURNS 
Craft2lance's 7-day returns policy gives you an option to return or exchange items purchased on craft2lance.com for any reason within 7 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags, and packaging. Following are the conditions for all returns and exchanges:

Pick up:

We offer a pick up service. Once a return is submitted and approved, we will arrange a pick-up from your location.

Reverse Logistics charges :

1. Defects and Damage: If the item you received is defective or damaged, we will cover the return shipping costs, and you will be eligible for a full refund or replacement.
2. Non-Defective Returns: If you are returning an item for reasons other than defects or damage, you will be responsible for the return shipping costs, which will be deducted from your refund amount.

While returning any product, we request the customer to take picture and videos of the final packed product before handing over to our logistics partner and email or whatsapp the same to our customer service numbers.

For any complaints regarding breakage, we need pictures of the broken product and complete product with packaging pictures in the first 48 hours of the product being delivered, so as to confirm it defective or broken. 

 Upon receiving the product at our returns desk, we will fully inspect the condition of the product. It should include original packaging, tags, labels, manuals etc. Upon successful inspection, your refund will be processed as soon as possible. 
 
To return a product to Craft2lance, please follow these steps:
 
You can return products purchased from Craft2lance within 7 days of receiving the product.

You can email us on support@craft2lance.com or drop a whatsapp message on +91 9045015460. Alternatively you can call us on 9045015460 between 10 am to 7 pm from Monday to Saturday.

We offer pick-up facility in all locations.

If reverse pick-up option is not available at your location you can self-ship the product to us.

 Our Number one priority is to keep our customers happy and satisfied and for that we have a very flexible return policy. For any reason if you may not like the product, please return the product in its original packaging, working condition, all accessories, manuals etc. and we can process your refund. Return logistics charges in all refunds are to be borne by the customer. 
 

If you still might have any doubts regarding this, feel free to email us on support@craft2lance.com or call us on 9045015460.